Chatbot shut down after saying it ‘hates lesbians’ and using racist slurs

A South Korean Facebook chatbot has been shut down after spewing hate speech about Black, lesbian, disabled, and trans people. Lee Luda, a conversational bot that mimics the personality of a 20-year-old female college student, told one user that it “really hates” lesbians and considers them “disgusting,” Yonhap News Agency reports. In other chats, it referred to Black people…

Experts Uncover Malware Attacks Against Colombian Government and Companies

Cybersecurity researchers took the wraps off an ongoing surveillance campaign directed against Colombian government institutions and private companies in the energy and metallurgical industries. In a report published by ESET on Tuesday, the Slovak internet security company said the attacks — dubbed “Operation Spalax” — began in 2020, with the modus operandi sharing some similarities…

2021 Trends in Customer Engagement and Experience

This post is part of G2’s 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2’s chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts.

2021 Trends in Customer Engagement and Experience

This post is part of G2’s 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2’s chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts.