Europe’s largest fintech firm froze recruitment because its AI assistant is so good — Klarna’s AI bot does the work of 700 people and no, it’s not connected to the layoff of 700 employees in 2022

While most people would prefer to chat with real employees when looking to solve a problem to do with a company’s products or services, chatbots are the first and often only port of call these days. They are getting ever smarter too thanks to modern AI – but this does come at a cost, however,…