Zendesk has always been strongly focused on customer service in the cloud. They began to look at this more broadly in September when they purchased Base to move into sales automation and CRM. Today, the company announced Zendesk Sunshine, a new platform for creating customer-focused applications on top of Zendesk’s toolset. All of this appears…
Over the last year or so, Facebook has slowly been encroaching on LinkedIn’s territory as the go-to platform for people who want to leverage their networks of contacts to expand their career prospects with the launch of a way for people to connect with each other in mentoring relationships, and to look for jobs. Now,…
Tesla, GM and Nissan are among a group of 15 companies that launched a new coalition aimed at reforming the electric vehicle tax credit. The group called EV Drive Coalition brings together a mix of automakers, industry giant ABB, climate change and energy lobbying organizations and EV infrastructure companies, including ChargePoint. The coalition, which officially…
After IBM announced its plans to acquire Red Hat for $34 billion, pundits quickly started speculating about when Red Hat competitors like Suse and Canonical would sell as well. Canonical founder Mark Shuttleworth, though, doesn’t seem to have any interest in selling — at least for the time being. “I value my independence,” he told…
Is your computer suddenly sluggish and hot all the time? You might have fallen victim to this new Russian malware designed to steal your computing power to secretly mine cryptocurrency. Researchers from McAfee labs have discovered a new breed of crypto-jacking malware which cannibalizes your computing power to mine Monero or Zcash. What is particularly…
In 1999, Bruce Schneier wrote, “Complexity is the worst enemy of security.” That was 19 years ago (!) and since then, cyber security has only become more complex. Today, controls dramatically outnumber staff available to support them. The Bank of America has a $400-million cyber budget to hire security staff and implement a broad array…
Security firm Kaspersky Labs has opened its first self-styled ‘Transparency Center’ and begun processing threat-related data from European users in data centers located in Switzerland — flipping the switch on the start of a relocation commitment it announced late last year in the face of suspicion that its antivirus software had been compromised by the Russian government…
We’re bringing Startup Battlefield back to Africa on December 11, and we’re excited to announce our jam-packed agenda that highlights the best and brightest startups in the region. For months we’ve been poring through hundreds of applications looking for innovative startups based in Africa. It was tough; the competition was fierce. But we were able…
China’s Ucommune, the country’s largest rival to WeWork, has been on a busy acquisition spree to build out its domestic business and now it is looking at overseas opportunities after it closed a $200 million Series D funding round. The new round was led by Hong Kong-based All-Stars Investment with participation from Chinese investment bank…
This simple spreadsheet of machine learning foibles may not look like much but it’s a fascinating exploration of how machines “think.” The list, compiled by researcher Victoria Krakovna, describes various situations in which robots followed the spirit and the letter of the law at the same time. For example, in the video below a machine…
