Why every online store needs a customer service chatbot

In recent times, organizations have been competing with one another to implement chatbots for various reasons, including enhancing customer experience, streamlining processes, and fueling the demand for digital and innovative technologies. Cognitive technologies such as chatbots have become an apt candidate for end-use application as they have high automation feasibility, high potential of accuracy, low…

Smartphone Shipments Suffer Record Worst Plunge in February

The new coronavirus, officially known as COVID-19, continues to affect the tech industry, with smartphone shipments suffering the worst-ever fall in February. According to independent research and consulting firm Strategy Analytics, smartphone shipments declined 38% year over year in February 2020 to 61.8 million units, from 99.2 million units in the same month of 2019.…