Nowadays people use the Internet on a daily basis talking to each other, searching for some information, buying things, and looking for some services. The online world is getting more real than the physical one. However, despite all the apparent activity, there is one thing that online world lacks. There are thousands of faces, hundreds of companies providing various services, but still browsing the web feels quite impersonal, doesn’t it? In spite of being connected to the whole world at the same time, you feel lonely and isolated. How can you use it in your business? Add some personal touches, like live chat or customer support services, to your website and see how your conversion grows. People are just people and they enjoy the personal approach. They like having someone around they can share their problems with. Thus, providing such customer services you can make your business more successful.
WordPress offers its users lots of opportunities to cater to their clients. You can use WordPress help chat or WordPress customer service to provide your visitors with a better experience on your website. With live chat integration, you will be able to solve the customers’ problems immediately, which will definitely add you points. Integrating a support platform you enable your clients to open up a support ticket any time they want. We have prepared a list of the 5 most popular solutions for WordPress customer service.
Maintenance Services and Chat Plugins
Maintenance is one of the easiest ways to get full 24/7 support for your WordPress or even WP WooCommerce website. Timely updates, speed, and performance optimization, debugging, security, and more are things that do require time. It’s absolutely natural that not all from thousands of WordPress users are in possession of it. Still, it’s not so important what reasons drive you to rely your website upkeep on experienced specialists. Subscribing for Maintenance by TemplateMonster you’ll gain lots of perks, like special discounts, theme installation, InMotion hosting, and other.
Some of our services:
- WP Engine and Plugins Updates
- Weekly Debugging
- Site Improvement Suggestions
- 24/7 Uptime Monitoring
- Emergency Care
- and more
WSDesk is a ticketing-based WordPress HelpDesk plugin. It is a feature-rich plugin which can effortlessly turn your WordPress site into a support system. Along with all the usual features of a helpdesk plugin, WSDesk includes ‘Automations and Triggers’, ‘Auto-suggestions’, ‘Auto-assigning of tickets’, ‘Auto-replies’, ‘Satisfaction Rating’, ‘Backup and Restore’ and lot more. The plugin also provides easy integration with WooCommerce and supports Easy Digital Downloads (EDD) too. The plugin allows a number of customization options like customization of the ticket views, ticket labels, ticket statuses, etc. The support form can also be customized further. WSDesk also works well with Contact Form 7 and Gravity Forms, in case you want to replace the default Support form with either of the above plugin. And it goes without saying that the plugin supports unlimited tickets, unlimited agents, internal notes, email piping, reports, and statistics, etc.
Zendesk Chat is currently one of the most popular solutions for WordPress users. Its chat boxes feature stylish customizable layouts and themes. Zendesk Dashboard is user-friendly and intuitive and comes with an integrated analytics platform. The latter helps you to control chat performances, track the history and better understand the visitors’ behavior. The platform is free. However, you can buy a premium plan to get access to some cool features, like, for example, chat triggers. It lets you specify the conditions to automatically reach every visitor.
Zendesk is truly WordPress customer support plugin number one. It can be configured to receive your customer queries directly from your blog or website. It provides you with a Single Sign On option. Thanks to it the user doesn’t need to login to Zendesk support to submit a ticket if he is already logged in to your website. You can add Zendesk Support Web Widget to any page of your website to provide the user with quick access. You can sign up for a 30-day free trial to test out its powerful functionality.
Casengo is another popular option for WordPress help chat. It is an all-in-one solution for your website. It supports email, live chat, and social media. WhatsApp integration is what makes Casengo stand out from all the other variants. You can customize the look of your live chat window up to your liking. Casengo also allows you to forward cases to people outside your support team. The plugin is optimized for all kinds of mobile devices.
The main idea behind Support ticket system is to provide the users with the most user-friendly experience. So the system was created completely for the front-end. This means the users won’t need to leave the particular page to ask a question or to solve their problem. The platform is equipped with email notification for you to be always aware of the new tickets. The possibility to add notes to the tickets is a handy feature that will facilitate the process of solving the problem.
This is a fully-functional live chat plugin that combines a simple structure, user-friendly interface, and advanced functionality both for the free version and for the pro-account. You can run an unlimited number of simultaneous live chats. You can edit the view of the chat window and add animations to it. Due to Google Analytics integration, you will be able to understand the customers’ behavior better. The plugin is responsive and adaptable to any mobile devices.
Premium WordPress Themes
Monstroid2 is a new generation of multipurpose WordPress themes. It comes pre-packed with everything you need for almost any type of website. The plugins block includes dozens of powerful plugins that will enhance the functionality of any website.
- Multipurpose Design
- Corssbrowser Compatibility
- One Page Templates
- 20+ Skins
WooStroid2 is a multipurpose solution for those who are going to build a powerful online store. It’s loaded with lots of useful elements and widgets. The main design can feet absolutely any kind of online business. Moreover, there are 17+ pre-designed skins. Click on any of them and rock your store!
- Web Forms
- Fully Responsive
- Premium Design
- Elementor Page Builder
- Optimized Source Code
This fully responsive WordPress theme will help you to build your online presence. It features a hand appointment booking right at the homepage, which allows your clients to make a request easily. The template runs on Cherry Framework 5 providing you with intuitive admin dashboard.
- Web Forms
- Perfect for Blogging
- Corporate Usage
- Social Options
- Content Modules
Homelist is a must-have for real-estate business websites. Check it on your own!
- Responsive Design
- Social Integration
- Payment Page
- Property Forms
Meet one of our premium WordPress products! This theme is perfect for travel blogging, tour guides, and agencies.
- Built with Bootstrap
- Web Forms
The Final Word
Thus, if you are running a website on WordPress business themes you have hundreds of opportunities to provide your clients with professional support. On the web, there are tons of cool WordPress customer support plugins, both free and premium. They provide a user-friendly interface for you and intuitive navigation for your clients. However, they don’t cover all the needs of your WordPress website. To always keep it at the best condition subscribe Maintenance!
Jessica spends 12 hours a day on the internet managing security for web assets and loves her macha tea